Frequently Asked Questions

How do I buy something?

 

To purchase from ARENZ, all you need to do is either purchase online, using your Paypal account or a credit card (Through Paypal). Or you can pop into one of our stores across New Zealand and pick up your Asbestos removal equipment and Personal Protection Equipment. Its as easy as that…

Do I need to sign up to buy?

No, You can purchase from ARENZ any time. The best thing about purchasing Asbestos Removal Equipment from us is that anyone can at any time. You can even utilise one of our stores for pick up if you wish instead.

What methods of payment are accepted?

ARENZ only uses Paypal for any online transactions. As this is one of the most secure and trusted portals for online shopping in the world.

You can use your Paypal account, or a credit card via paypal, But either way you know that your information will always be safe.

In our ARENZ stores across NZ we accept most payment methods from cash to credit cards.

Why don't you ship to my country?

At present ARENZ only ships goods within New Zealand. To ship it outside of New Zealand, would usually cost you our valued customer more than the products are worth.

How much is shipping?

Shipping to your address all depends on where you live. We use the most cost effective shipping methods to help keep your costs down. To find out how much it will cost, you can use the shipping calculator in the checkout page prior to paying.

How long does shipping take?

Items usually take up to 3 working days depending on your postage type. Couriers are usually quicker. This is also dependant on the size and time of year. IE: over 20kg and during public holidays or busy periods such as Xmas.

How do I return / exchange items?

If you wish to return goods due to no fault of the manufacturer or ARENZ or due to change of mind or other reason, you will need to pay for shipping costs to return to ARENZ and a 10% restocking fee.

If you have an issue with your goods, that is a manufaturing or Supplier issue, you need to contact us within 7 days of receiving the goods. After this date we cannot be held responsible.

For warranty issues, please contact us within the product warranty period.

All claims/returns do require a copy of the original proof of purchase.

What does ARENZ stand for?

ARENZ stands for ?Asbestos Removal Equipment NZ Ltd?. We started supplying safety and removal equipment to the Asbestos industry, but over time have expanded into general workplace safety equipment to cover most industries, from machinery to Personal Protective Equipment (PPE). So we shortened our name to ARENZ.